Wow, unbelievable! I just don't understand dealerships sometimes. I have gone in (to the BMW dealership) bought brand new BMW license plate holders that did not come with their own screws, but have screw cap covers. Now, first of all the car was bought from another non-BMW dealership. The car had no plates (the plate holders had those paper advertising the dealer bought from) and the screws holding dealer plate holder were way to big (not to mention they were f*%$king wood screws) and partially started to strip the tapped screw hole. So I had new plate holders (from BMW) and no screws to affix the plates to the car. I went back to BMW dealer and asked if I could get a couple of screws. The sales rep. looked at me straight in the eyes and said, "the screws should have came on the car when it was bought new". I told him well they are not there and could I get a few. He then asked who my sales rep. was and that he wanted to talk to him. I then explained that I didn't buy the car from this dealer and that I bought it used. Now he really didn't want anything to do with me. He told me there wasn't anything he could do for me. Well, I'm really pissed off now. I wanted to strangle him. I then asked if I could at least know the size of the screw in question. He told me he didn’t have time for me, because he is really busy. You had to have seen the place. Not one person in sight. This guy is just standing around and he’s really busy? Yea right. I was so mad I almost removed a set of four of a new 3 series. Granted I didn't. So now I have a new set of BMW plate holders that don't come w/screws and BMW won't take the time to give/sell me some (isn't this covered under warranty?). I have new plates waiting to be installed, and one pissed off BMW customer that’s just about had it with this dealership. Now isn't that the main idea; customer service? Especially new ones to keep them coming back. Luckily I love BMW cars. I just can't believe it. All this over 4-8 F*ing screws. Man, I hate to see the service I would get if I had a tranny go out. As you can tell I won't be bringing back my car to THAT dealership. I am lucky there is another in town.